Support

Email-only support

Support is provided by email only. Include the shop domain, the affected feature, the approximate time, and a request reference when one is available.

Do not send secrets

Never email passwords, access tokens, API keys, payment details, or full database exports. Support will not ask for those values.

What support covers

• Installation and App Proxy status.
• Receipt delivery and failed-email diagnostics.
• Request CSV exports and authorized individual deletion.
• Billing-state and reauthorization guidance.

Data export and uninstall

Support covers CSV export before uninstall, authorized deletion of individual requests, and the 30-day export window that starts after uninstall.

When the window ends, remaining shop data is automatically deleted. Export records during the window if they are still needed.

Withdrawal decisions

Shoppers should contact the merchant for eligibility, cancellation, refund, return, or delivery decisions. App support cannot make those decisions for the merchant.